Gurpreet Singh

Review of Doubletree Times Square South

I booked this hotel weeks in advance with a queen ...

I booked this hotel weeks in advance with a queen bed. When I went to check in, the supervisor said he only had full beds available. What is the purpose of a reservation when they give your room away? After about 30mins of arguing with the rude and uncaring supervisor, he gave us another room that was dirty and unclean. Worst hotel I have ever stayed at with a unprofessional and rude staff. I will never stay at this hotel again. Its disgusting and the elevators dont work. Good luck walking up the stairs.