Tyrade Shift

Review of Massanutten Resort

My family and I stayed in one of the large family ...

My family and I stayed in one of the large family 2 bedroom suites and were appalled by the conditions of the suite. There was water leaking from the bathroom sink with black mold on wall and floors. The suite had a strange burned wire or metallic odor. One bedroom had twin beds and the bed I slept on smelled of urine as did a few spots on the carpet. The carpets were old frayed with multiple stains. After looking at the ceiling fan we decided not to turn it on because it was caked in dust and oily materials. The gas fireplace made a high pitched noise and popping sounds so we did not use it. The porch had a few yellow jacket nests so we were unable to grill or enjoy outside of the suite. We mentioned issues to the front desk and were provided cleaning supplies to clean the suite ourselves and given "clean" linens, which I could not believe! Also we booked through RCI timeshare company who along with the resort mixed up our booking dates. Needless to say that we ended up leaving during the second week of our 3 week trip to visit my niece who just had her first child. Overall it was a very disappointing trio, aside from the new baby of course. I do not recommend this resort to anyone unless you are one of the thousands of wealthy golf playing people who through several conversations enjoyed a much better experience. Will never return and have told all friends and family many of whom love golf to stay clear of this train wreck. Oh, and I have to mention that the staff in the front desk reception area were quite rude, with the exception of one kind older gentlemen. This snotty female staffers were more concerned with their hair and nails than helping lowly guests. They were not very accommodating and the first day in two Latino men came into our room, knocking once then let themselves in to our surprise. They appeared to be caring the suite and looking around to "check on something" which was odd since we hadn't made any complaints yet. It was very odd. Just avoid this place. The bbq was awful, and I as a former cook could tell the food was days old. Just don't, save your money and find a better option.