Francis Hughes

Review of Currys Digital, Milton Keynes

Refused to accept the return and refund of a broke...

Refused to accept the return and refund of a broken TV they sold. It still has all it's film, stickers and packaging in place yet inside it is smashed, as we discovered the first time of opening it. They tried to claim that this was due to my handling in transit yet when I pointed to the immaculate box and asked for them to show me where the impact point from this mishandling was all the guy could do was look blankly at the box whilst making "err'ing" noises.

It was only bought less than 2 weeks ago from this store and I was there with my receipt. It's bad enough that I have a TV that is broken, now made a 100 times worse by their incompetence and ignorance.

They are either so stupid that they don't know what the consumer law is else are just criminals who want to ignore it. I am obtaining a refund through my credit card company instead to whom I passed on all relevant details and names to. From now on I will use John Lewis or Richer Sounds, rather than these crooked clowns.

Caveat emptor. Buyer beware.