Shanika Williams

Review of Bonaventure Resort and Spa

I purchased a couples massage through Groupon for ...

I purchased a couples massage through Groupon for today. The pool area was dirty. The pool at the spa was full of mold and dead bugs floating in the water. The was no waiter in site to order food and drinks. We had to go find someone. The amenities , sauna etc. are located in the changing rooms therefore are separated male/female. I was told that my boyfriend and I weren t allowed to enter together. If you offer couples massages how do you expect them to enjoy the amenities that they can t even use together? Who s bright idea was that? When checking out I refused to pay the 20% gratuity because I was not satisfied with the service I received. Rather than addressing my complaints the poor excuse of a manager rudely told us that we could leave lol this place was a joke! A complete waste of money.