Joe Bertera

Review of Shuttleport~Fort Lauderdale/Ho...

Horrible experience getting to and from rental car...

Horrible experience getting to and from rental cars pickup/return when flying delta. When we landed the car rental center signs just ended outside and we had no idea where to go. Finally we went back in terminal after walking outside for a while and had to go up the elevator then down another elevator to get to the rental car walkway. I prepaid Alamo to go to straight to the car and they did not have the car ready...so i had to settle for lesser car than what I reserved months earlier. Then returning the wrong rental car was even worse. To get from the car rental return to terminal 2 where delta is you have a take a shuttle, problem is the shuttle line was over an hour long wait and outside in the hot sun since we had kids we didn t want to wait that long. I asked and no one knew for sure if you could walk to terminal 2 so we just started trying to figure it out and after getting pieces of information from multiple people we figured it out. we had to go down to floor 1 in the parking garage then up to floor 7 and walk across a car only bridge to get to different elevators to go back down to floor 1 and there sits 3 trams with no one on them and no line of people. At this point we had already walked half way to terminal 2. Bottom line is their setup is horrible.