Waited pass 4pm to be checked in. We were told if ...

Waited pass 4pm to be checked in. We were told if we come early we would be able to get a room on a higher floor. Nothing ready. If the hotel cannot provide a room before 4pm what should guest do?Nothing. Even been a Hilton honours Club didn t receive a free water bottle. I have seen gifts bags at the reception. No wifi in the room at all. It s shows Hilton lobby but cannot connect. Paid closer to 600 for two people without breakfast. Falls view is covered to the casino building. I would not recommend this hotel to anyone. Reception area so fealty, seating area dirty and unfriendly