Dana

Review of DoubleTree by Hilton LAX

We have been loyal doubletree annual users for par...

We have been loyal doubletree annual users for park and fly. No more. Our room was filthy. Carpet very dirty. No tub stopper so maintenance had to be called up at 9pm. The shower hot/cold dial was falling off the wall, gross grout. Frayed carpet. Pretty pathetic.

Now, the shuttle is every hour, not half hour. Our shuttle driver was told numerous times Hawaiian airlines. To save time, she drops everone at the arriving gate. Except she said here's Hawaiian, but no, it was terminal 1, NOT terminal 5. We had to walk the entire perimeter of the airport schlepping luggage to reach our flight. If we had been the least bit late or in less physical condition, we would have had to get a cab. Totally unacceptable.

Then, after a lovely vacation, we call for pickup about 1020pm. We sat out there for over an hour, called 3 times, then was told we were bumped for a corporate pickup. We finally paid $20 bucks for a cab. With a 2 hour drive ahead of us, this was not the way to end a trip. No more will we stay here..