WE Rise

Review of Sahara Chrysler Jeep Dodge Ram

I took my 2014 dodge ram truck for servicing. The ...

I took my 2014 dodge ram truck for servicing. The customer service was horrible. I received no status check on my vehicle while they were looking for the problem to the reason my check engine light was on. When they found the problem it was covered under my extended warranty. The problem came when they performed a full diagnostic on my truck and told me that my break pads and roetters were bad and I needed to replace them. Keep in mind, I dropped my truck off and had no scratching or screeching to the my brakes. D As Soon as I get my vehicle back I hear grinding and scrapping. I was highly upset. Dodge sahara quoted me a ridiculous price and sent me on my way.

I go to a brake shop to find out my roetters did not need to be replace. However, in order to fix my brakes, they need a wheel lock key, which was no longer in my position after leaving dodge.

So I called and spoke with the tech that was helping me asking, "where is my wheel lock key?" Since they say they ran a full diagnostic and my break pads was grinding.. I know they had to remove the tire to see the brake pads. The service manager tells me they didn't take off the wheel to inspect the brakes. Wait a minute!!! So they did not do a full inspection and if they did, they lost my wheel lock key and refuse to take responsibility. The Service manager offers to grind the old ones off for a price and replace.

This dealership was up set that I did not what to pay for work, that was not needed and lost a valuable piece of equipment, that would rectify the problem .Even more so, nothing was wrong with my brakes until I received my vehicle from them. As of today i am still trying to get the wheel locks off and unable to drive my vehicle. I suggest, if you are planning on getting some work done on your vehicle, run away from this dodge dealership, when it comes to mechanical services