Hello all, I called Hoffman Audi of East Hartford ...

Hello all, I called Hoffman Audi of East Hartford to schedule an appointment for service of an Audi A6 that I sold. When I called, no one answered so I left a message stating my full name, business, phone number and my need for service. I understand they are very busy. No problem. About an hour later I get a call from a gentleman named Steve. When I answer the phone (remember, this is a business so I get multiple calls a day) Steve responds by saying: " yeah somebody named Joe called me?" Naturally I have no idea who Joe is so I ask: " There is no Joe here where are you calling from?" Steve: " Yeah this is Steve someone left a note for me saying to call Joe. Something about an '03 A6?" Me: " I am sorry there is no Joe here but the A6 is sold anyway." Steve: " OK, have a nice day." It then occurred to me to call the number back. Once I did I was greeted with the Hoffman greeting. Once transferred, Steve answered. I then told him it would have been more appropriate to identify himself as an employee of Hoffman when he heard that I did not understand who he was calling for. Steve just shrugged it off and said "OK man, Thanks", then hung up. I am really disappointed in that interaction, especially coming from Hoffman. But I guess it is considered normal to carry yourself that way today. I am sure nothing will come out of this post, but I had to vent. Ah, the good old days of customer service and retention. What happened?