Would give ZERO stars if possible; too bad I can't...

Would give ZERO stars if possible; too bad I can't! This is a fraudulent, shady and low-brow company who sends damaged and used items as "New". Good luck resolving any issues too as even registered customers can only submit a contact form via the sites template as there's no phone number or other means provided to contact them. Responses, when you get them, are very slow and generic and the "support staff" doesn't even sign their name. That should be a clue as any company who doesn't provide a means to contact them other than form template is generally one who doesn't want or wish to add value and support their products and those who purchase them. While some of their "limited edition" stuff catches they eye I'd recommend you stay away from shout factory and not do business with them.