Harold Lutz

Review of Buffalo Wings & Rings

My family has visited this location multiple times...

My family has visited this location multiple times and I'll give you the run down on the good, the bad, and the reason we won't be back.

The good: the wings here most of the time are better than what you'd get at BW3s. The potato wedges are better too. Also, I'm a fan of the cauliflower wings (when they do them well which can be hit and miss). Overall, the food quality on most visits is far superior to the BW3s and not bad overall for a chain. Also, our kids enjoy playing on the tablets.

The bad: We've experienced a few hiccups in service during the visits we've made here. Our kids have enjoyed the place but there have been instances of very slow service, forgetfulness, and an event that was announced on facebook for kids only to have us show up and have no event going on.

Now, for why we won't be coming back. The last week has been a tough parenting week with sick kids and a full house during spring break. Yesterday my wife was very tired after a long day, as was I, and so we decided to make the kids dinner and then treat ourselves. She chose wings from Buffalo Wings and Rings.

I called in our order & right away I was concerned given that the person taking my order seemed very confused about what we were ordering. We ordered 10 boneless wings, cauliflower wings, and 2 sides. I showed up to grab our food and went home.

My wife immediately realized that the wrong sauce was on her wings. She tried to eat them anyway since we were tired but she didn't like the sauce. Then, my cauliflower wings were a little rough so I grabbed the extra sauce I ordered when further disaster struck. The sauce container wasn't sealed well & as I grabbed it from the bag the lid came off dumping sauce on me and our couch (which is now stained).

At this point, I was upset. We bought dinner to not have a mess, to relax, we spent money so that we could have a relaxing night. And now my wife has no dinner, my pants have to be washed immediately, & we have to work to get a stain out of our couch.

So I call the store & ask for a manager. I tell our story. What I was offered in response was an insult. The manager I spoke to responded with an attitude of "tough luck" when it came to the loose lid sauce container disaster. And in regards to our overall dilemma offered credit.

I didn't understand what she meant at first when she said credit so she clarified that she would give us 10 "free" boneless wings next time we visit. Now, here's the problem, those wings aren't free, I paid for them & never received them, how is that a credit?

When I pushed back on the offer I met hostility. It was never outrageous hostility in terms of any harsh words or actions, but it was kind of worse than that. It was apathy. This manager at the end of the day had zero desire to make things right. All she would offer was a food credit, to replace our whole order in the future, but get this, in order to get my wife's wings for that night I WOULD HAVE HAD TO BUY THEM AGAIN.

Then next time we can roll the dice to get our food order again. The only other option offered to me was to get my wife's 10 wings that night & get some lame food credit for the rest of the order for the future.

Overall, while I was very angry I didn't feel like arguing. It's a $30 order and I had already lost an hour of my time driving back and forth, needed to get my pants in the laundry, and we had already had to take time to try to clean our couch. I just didn't have the energy to argue.

I told this manager many times why we were upset and I asked that she would do something to make it right, to take an opportunity to flip the script, but she refused to take the opportunity. She was more than fine with me leaving upset, unhappy, and with no desire to come back. At the end of the day, she didn't care to lose my business so I doubt very much she cares about yours either.

So I'd say that if you want to visit this place, just be ready for apathetic service and sometimes good food. And if something goes wrong while you're there or with your takeout, good luck, you're going to need it.