I booked our room directly through Marriott - I as...

I booked our room directly through Marriott - I asked the front desk clerk for my breakfast voucher in which he debated with me that this was not part of the deal which it was. He insisted I used a third party booking site which is so far from the truth .... I called the Marriott as I do not trust third party sites as I have been burned by them before. My issue is that the front desk clerk wanted to basically call me a liar. I had enough of that, kept my composure and went to my room. Room was very very hot, needed ice and the machine was broken. I walked down to the 29th floor- again, broken. I went back to my room HOT and thirsty. Called front desk- he wanted to know if i could walk down to the 28th floor and so forth. WHAT? I'm a guest, am I not? He suggested room service but I'd be charged- then finally after 10 min he says " well would you like me to send housekeeping?" So let me get this straight- I'm the guest but now your making me feel guilty if I say yes? I was thinking, why doesn't he just say " I'm sorry for the inconvenience, I'll send someone asap" how many floors and stairwells am I to go to for ice? I'm in town for a funeral and not feeling great and this is what I get. One, to feel like a liar and 2, to set out to find ice no matter how long that takes. My room is very hot- AC isn't working properly- found a service man in the hall- he was kind to come and look at it with NO debate an apologized. The one redeeming quality is my room has an amazing view and the bed is nice. I am a nurse and work with many many people and I would never challenge or debate patients nor should hotel staff. Will I be back? I don't know. I want to be where I feel like a guest not an inconvenience. Rooms are nice.