I bought 2 tickets for the bus online (1.30 each)....

I bought 2 tickets for the bus online (1.30 each).
It is inconceivable and unacceptable that you throw in an hour to understand how and what you should do and which ticket to buy ..... download the app ...... read all the explanations ..... finally have the lighting that you don't just have to buy tickets but first you have to buy the "titles" that are practically credits with which to acquire tickets ..... finally.
I called an operator who told me that I would have to write an email to get an explanation because he was not obliged to give it.
I went crazy and I wanted to turn the car around and go home.
Wouldn't it be simpler to give booklets to sell to parking attendants (which are many)?
Unless the parking lots are regular and authorized (abusive)