Suzanna Workman

Review of Guy Roofing

When we originally spoke with salesman regarding e...

When we originally spoke with salesman regarding estimate for job, we asked for at least one person to be on job that spoke English. Crew now here and no one understands us. Calling the company, we were told that they commiserate with us. They couldn't talk to crews either. How can we talk to the crew about the problems of our roof if no one else understands?

Yes, well, both my husband and I didn't hear from the on site supervisor. About 1130am, one of the workers asked us for a saw. He explained his van was broken into and the saw was stolen. After many minutes, we were able to figure out he wanted to borrow ours. As my husband loaned the saw, I called Guy Roofing to tell them about the saw. Shortly thereafter, Joey, the supervisor showed up , apologized, explained it was all on his shoulders. He explained he was new to the job...whew. I explained that I have no problems with Latinos, but it is the responsibility of the company to pay their workers so they have a safe place to live, and responsibility to teach them the skills they need to do job, including speaking English. With Joey on site, I thought things would go better.

At 6PM, still working and Joey gone. At 7PM and too dark to work, t workers still working attempting to clean up. One worker still on the roof, in the dark. At 7:30 PM, hubby and I went out and told them to vamoos. Finally at 8, we watched them leave. A worker assured us they would come back in morning go finish cleanup.

They had better. The reply from Mr. Guy is appreciated, but inadequate.

Called for update on clean up time....no clean up time planned. We we told that the crew tries to avoid returning to old job. Sounds like crew is encouraged to finish in a day which is commendable, however lack of leadership on site and proper tools delayed completion.

I feel that the Latino crew was very good doing the work. The level of quality control was hindered severely from an admitted language barrier between superior and crew.

The insurance company paid for roofing, but I will pay for nail in my tires.