Tee Brown

Review of River City Casino & Hotel

I would like to first start out by saying the hote...

I would like to first start out by saying the hotel side of this casino trip was awesome. The ladies there were real pleasant and helped my wife and I out with some issues we were having with our players cards and room package. However, with that being said, this was probably one of my worst casino trips I've had. We made reservations to arrive on a Sunday. Our plan was to go to the casino buffet, eat, and relax before we checked in for the day. So we went to grab some players cards first. As we waited there in line the ladies behind the counters seemed less than pleased to be there. So we approach the counter once our turn came about stating we need some players cards for our trip, just the norm. The lady that took our information was still in a not so pleasant mood and seemed a bit short with us as she was just trying to get us through. You would have found more cheer in a grave yard. But, it was our first stop so surely that would just be an isolated incident.
We then proceed to the buffet we get there and our total was a little over 40 for brunch. No big deal, I saw the price on the website. After all, this is going to be some slamming food-- wrong! The food was pretty horrible actually. It was pretty much golden coral style food. Real bland tasting, or hard, or just old from sitting out too long. The only thing that was good there was the omelets. Well, once you got them as it took forever to get our orders. So pretty much, we paid 40 bucks for a couple orange juices and omelets.
Next we checked into our hotel rooms. We had no complaints from anything on the hotel side and went on to table gaming. The table personnel were meh at best. A lot of people just seemed like it was a chore to be there. But we stayed and rode it out.
With the stay and play package we received we were given money to put towards the slot machines in which, we tried to use. We couldn't quite figure it out so we went up to the rewards card desk again. This time an even worse experience. The lady pretty much said she didn't know what I was talking about and had to take it up with the reservation side. So, we go to the hotel desk, at the other side of the building, and they called down there for us to clarify. Then we headed back to the rewards card desk and the lady has to pass us on to another gal because she didn't know how to do it. Fine, it was getting done at least. So we go to use this and my wife's 5 bucks for new members and we couldn't figure it out. It would not register on the slot machine. So we go back to the rewards counter and stand in line. The lady says all you have to do is plug it in. In which, we explained to her we had. She angrily storms out from behind the counter there, takes us to a slot machine. Has my wife put in her card, no more than it registered her name, the lady says, "there it is." and before we could clarify she is already storming off and heading back behind her counter. We couldn't figure out how to use the 20 on my card and the 5 on my wife's. The thing kept registering a zero balance. At this point we said f#@k it and just headed back to our room.
We will not be staying at this casino again. It was just an unpleasant experience and I expected more after seeing it was given several 4 diamond awards. So, to sum it up, casino side bad hotel side good, lol. Hope this helps someone. I would recommend traveling out of state to a casino. Tulsa, Gulfport, Shreveport....