Review of Mountaineer Lawn Care | (edited 12/12/18; see below)

4 years ago

(edited 12/12/18; see below)

(edited 12/12/18; see below)
Original review: Extremely poor customer service. 3/20/17 - My mother called to hire them to mow (every 2 weeks for the season) as a "gift" for me. She told them to be sure to call me before coming to my house. 3/21/17 - Early morning, doorbell woke me (they never called me); the employee was here to do the estimate. He assured me he would confirm the details with my mother. No word from them after that, and they never showed up to mow. I called them on 4/10/17 (Monday) to verify they were still going to mow my yard this summer. I was told they would be out by the end of the week, that they had been delayed by last Friday's "snow" (no accumulation at my house that day, plus the estimate was 3 weeks prior). That was the last I heard from them. My mom and I have both called a few times since but it goes to their answering machine/voicemail. Can't rate their actual work because they never showed up to do any.
Edit --- End of summer/season 2017 - they did show up to start mowing. The work/workers were fine (decent job and if I asked them to focus on a specific thing they did). The business side was still awful; they charged me more than estimated and for time(s) when no service was even provided.
This past summer/season (2018) was MUCH better. The business side had changed and was much more reliable. They seem to have a problem keeping workers (but I think every lawn service has the same issues) however, I had a really wonderful crew leader (Daryl) who was consistently professional, courteous, did great work and made sure everything was to my satisfaction. My lawn was finally maintained on a regular basis.
I hope that the good service continues for the upcoming 2019 season. I would now recommend them (with some reservations though, as only time will tell if they will be able to provide consistent quality services), which is why I raise my 1 star rating to a 3 star. (If I rated based solely on Daryl's service/consistency, it would be a 5)