Todd Strand

Review of Villas Sol Hotel & Beach Resor...

We totally enjoyed this resort!! Great food, great...

We totally enjoyed this resort!! Great food, great scenery, amazing beaches and wonderful staff!

BUT!!! I'm left with a very sour experience! When you arrive they swipe your credit card for a $300 hold for deposit on your room....they supposedly remove it when you check out. We checked out I said you removed the hold and he said yes. The other couple we were with had this process done differnetly, they had their card imprinted with the old style paper signature, and it was disposed of when they checked out. The next day when we got home I checked my transaction an they clearly charged me $300 US on my card which is $403.80 Canadian, it's clearly a charge....holds do not show on your statement. I've since called down to the resort several times, they keep telling me it's my bank,but clearly it's an error on the person taking the hold off of my card. I've emailed the resort as well with no response. This is a large sum of money that is not theirs!! I just want them to refund my card...they do NOT want to deal with this issue. The amount is still on my card and has not been refunded.

I've since emailed West jet Vacations to tell them my issue and my credit card company will handle it from here as they are calling it FRAUD!!!