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Anniversary of Tears! I have never seen such an ap...

Anniversary of Tears! I have never seen such an appalling lack of hospitality from hotel staff! Even after arranging for early check-in weeks before arrival we were still subjected to hours of wait after our red eye flight. The front desk agent didn't even greet my husband and I, nor look at us while checking us in, I informed him of our early check-in status. He sneered at us and told us that we have to wait 3-4 hours for our pre-assigned 18th floor Executive Suite! We finally got our Suite and we might as well have checked into Motel 6! Our shower should have been a bath, the drain was clogged and the handles weren't functional! We felt disgusted with the unsanitary condition! Mold was on the ceiling! We tried to get some much needed rest and was kept awake by the noise! Maids slamming doors, construction, and a constant dripping from a leak in the wall! The Manhattan is Ghetto! I spent my entire anniversary in tears that was ruined by the hotel staffs complete disregard of our pre-arranged requests, and lack of communication after our complaints to the front desk personnel that same day! We had to contact the Property Management before the Assistant Manager would contact us to try to resolve the situation. Unfortunately our Anniversary Vacation was ruined by the Manhattan Hotel and it's staff before he even called! Don't stay at the Ghetto Manhattan at Times Square New York!

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