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This is honestly one of the worst hotels I have st...

This is honestly one of the worst hotels I have stayed in given the price we paid for one night. Reserved a double bed room in Jan. 2019 for a stay in June but received keys for a single queen. When we went back to the lobby to get this corrected we were told there were no double beds available for the night (fyi, this was at 4:45pm, so clear after check in time). We were offered a roll away bed and $40 off the stay. We asked to speak to the manager because there's no reason we should not have the accommodation we paid for. After about 5 minutes the receptionist came back and told us there was a double bed available, just on a lower floor. Why on earth were we offered a lesser accommodation than what we paid for when one was available? Upon going to the second room there was a horrible odor that nobody should pay to breathe in all night and the bathtub was dirty. Called to speak to the manager and the receptionist EASILY put us in another double bed on a floor HIGHER than the previous bedroom, which the previous receptionist also said wasn't available. The third bedroom was better in the sense there wasn't an odor, but while getting ready to go out for the night, a roach crawls down the bathroom door. Please understand, just because you are a hotel in a major city doesn't mean you should expect rodents. I have stayed in Manhattan several times and have never encountered roaches. At this point we plan to just deal with it and when we returned later that night to go to bed, the sheets on one of the beds were red stained. I would never recommend anyone to stay at this hotel despite the location.

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