Our AC was out after coming back from a week vacat...

Our AC was out after coming back from a week vacation in 90 degree heat. Genz Ryan received a call from me and I m ashamed to say I was not in the best mood. The staff put up with me mad, sad and just worried. I have two special needs kids and they didn t do well in the heat we were in and to come home and have them continue to be in the heat esp after my youngest had a Seizure last night, I was just a mess. Andrea calmed me, empathized with me and just made me feel heard. They sent someone out for me today and right now my AC is fixed. I didn t think companies like this existed any more. They cared about my family , they cared about me and what I had already been through the last few days and wanted to give me one last thing to worry about. Thank you Andrea for being so amazing to me , treating me like a friend (Mom to mom) Thank you to the head guy from customer service, thank you to the tech (Brian) that came out and found the issue immediately and even called for a helper to get it fixed even faster. Thank you from the bottom of our hearts- We are forever customers and words can t express what you gave us tonight. God bless you