Karen Reitan

Review of Red Lion River Inn

Have to say it was a bad expeience. Stayed there N...

Have to say it was a bad expeience. Stayed there New Year's Eve. The lack of communication between the restaurant, bar and front desk was beyond awful. I had contacted all of them several times to confirm details about food availability, shuttle use because they all said the restaurant would be closed from 5 pm which didn't make sense being it was New Years. Our shuttle never showed to take us to dinner so we drove ourselves, rushed through dinner because at this point we were running late and then when we got into the bar for party we found a buffet and full menu available in restaurant. The staff was not helpful with any questions before our stay. The right hand had no idea what the left was doing. I got charged for 2 rooms instead of 1. There were 2 other couples with us that had to deal with all the mess that was created and so I would not recommend this hotel for planning a group function that involves restaurant/bar and hotel because the managers in the different areas obviously don't communicate with each other what is available at the time in each area. I haven't included everything that went wrong because it was a mess from check in to check out.