Tiana

Review of Capital Ford

I would deter those looking to buy from this facil...

I would deter those looking to buy from this facility. I showed interest online for a vehicle. Online it specifically asks how you'd prefer to be contacted. The first message I got again asked how I preferred to be contacted and I let them know. The agent then ignored my requests for preferred contact by e-mail and proceeded to text and call me several times before finally trying to e-mail me. He stated he e-mailed me the price breakdown for the vehicle I requested except nothing was attached to the 2 e-mails he sent, and I had requested information about two separate cars. I asked him to send it again. He then sent the wrong break down(per his statement) on only one of the cars, and then sent the same thing again without ever answering my questions or giving information about the second car. When I asked him about the price breakdown and pointed out that I was a little concerned that it seemed my initial message wasn't responded to I got radio silence. I tried to follow up, but at this time I've received nothing. It seems their internet communications team needs to work on their communication with customers. If you're looking for an amazing dealership check out Crossroads Ford in Wake Forest because they have been really kind and patient with their process.