Ellen Goldlust

Review of Crown Honda of Southpoint

If I could give zero stars, I would. I made an app...

If I could give zero stars, I would. I made an appointment to get a recall taken care of, checked in, and then waited more than two hours. When I was finally able to find a service advisor to see what was going on (a process that took half an hour), he said that they were only then about to start working on my car. The service manager then explained to me that my appointment was to get checked in, not for service. Which is absurd. He told me that this was an issue they were working on. Another woman had been waiting 3+ hours for one tire. Their lack of respect for their customers time is outrageous. It was already past 8:00 at night and I had to leave without getting the repair done. I will NEVER go back there for anything.