As of this writing, the rating is at 3.6 stars. Th...

As of this writing, the rating is at 3.6 stars. That alone should give one a STERN WARNING about this office. I suggest you read all the other 1-star reviews first and I tell you that is exactly how I feel. I wish there was an option for a negative rating. Is there a more negative description for awful service? Imagine not being able to sort out the airconditioning (ducted) issue during the hottest season of the year! 100+ days my friend! Unimaginable! And to top it all, they do not accept accountability and at several times tried to put the blame on me. Oh, did I mention this was a brand-new unit? Be careful with Jodie and Haley. They are so nice to you face-to-face but somehow their personalities change when it comes to email and majority of the time, that is the only way you can communicate with them. Modern-day Dr. Jekyll and Mr. Hyde. Same initials. :-) .. Oh boy, I've got so many stories to tell. I just wished they showed a bit more care and been more pro-active instead of shedding a tear in the comforts of their office.