Ash Johnson

Review of Terry Reid's Kia of Cartersvil...

Worst place! Just bought the my 2018 Elentra 10/2...

Worst place! Just bought the my 2018 Elentra 10/2018.. thought they were friendly, even though no test drive(new so didn't see reason&wanted to find out if i could get it 30 miles on it) I was told don't see an issue but after several hrs & $150 over budget, I was told that my 2016 accent had defective airbag, now tell me how was it not noticed when I took it to them before 60,000 to get overall check &they said shows light, well it was showing the airbag off when no 1 in seat when I was there so they tried to mark down but I said that is y'all wrong doing. Then just took my Elentra today with hub missing since I noticed 2nd week &headlight out! Over a month bought &out! & said hub fell from someone taking off tire to patch &drilled a hole, I said do i look like I can lift a tire & drill into a rim, then they asked about shop(if a shop I would just go there to get figured out) &if tire had a hole then i would've called the Hyundai roadside which would be in records &their fault. So why would i do it myself? Friendly when u buy car but rude when at service dept. They promise a bumper to bumper but when something happens they find a reason not to &blame later.Also tell me why they said let's get u out of that run down 16 accent &into this new Elentra, didn't think twice cause in there for hrs so ready to get stuff from old into new &go home. They won award in 2014 & not since because attitudes are outrageous. Also I go somewhere 5 days a week that has cameras so I will be seeing when it fell off & will make sure to go out of my way to let anyone looking for new car to never go here. They argued with me &implied I was a liar when for all I know the young kid pulling my car around could ve done it while in there or when they took it for "clean up" while doing paperwork did a quick fix to a leak in tire from dealer parking lot or previous test drive &why they wanted to get it clean while it was cleaned before I drove it off, I thought they were putting gas in it but I left with under a quarter of tank,had to stop otw home. If anyone goes here, take pics of all around car &find out exact details of when they take it &watch the back don't get coffee or snacks, pay attention. & find out why it takes hrs to get done &exact details,of warranty & check the things before leaving that aren't covered. I thought i could trust them because informed of great warrant but that was just paid consumers. Someone needs to report this place. Now I'm stuck with a car that will most likely give me the worst trouble unless I do what it takes to stand up to them which I will. I will not allow a dealership to walk over me because I'm a woman. By the way will be taking it to expert to see how long it could have been like that.