Raymond Phua

Review of Shangri La Georgetown,Penang

Staff are friendly, value for money.

Staff are friendly, value for money.
Rooms cleanliness above average.
(But need to double check on the cups and glass, stains marks not clear completely.
And your expectation of the room requirement, bathtub or not? Cos the duty manageress said straight to my face instantly that I didn't requested/stated on my booking for both rooms with tubs and claimed that the hotel are fully booked)

Good location in-between the three shopping malls and walking distance to a number of attraction places.

Disappointed with the 'Club Lounge' breakfast, should maintain a minimum standard requirement for guests allowed at 'Club Lounge' (eg. attire, attitude) and is take away allow?