LALITHA VEDULA

Review of Hilton Pasadena

Horrible customer service. I attempted to speak to...

Horrible customer service. I attempted to speak to the floor manager for 20days in a row and yet he never responded for an issue I wanted to discuss before my leaving the county. Unfortunately I repeated my story several times over with the staff who could not help me and everytime they put me to the manager it always went to his voice mail and calls never returned. V unhappy experience. I left the country with my query unresolved.

Surprisingly there is no manager level person to talk to during the evenings/night shifts so no one else can resolve an issue in the absenceof a manager. Pathetic