Garrett Fitz-Gerald

Review of Radisson SAS Bergen

Nice, warm and comfortable room but my douvet had ...

Nice, warm and comfortable room but my douvet had a hole in it, the front desk service made me pay for breakfast when I had it included in my room I learned later, the breakfast by 8am was old with crusty cheese endings and hard crepes. The coffee was on the table but only had a suger cube if you wanted to add something to your coffee so you had to go back up for milk and suger. Trying to get anything to bring up to your room is an impossible venture and trying to pay cash seems to confuse and frustrate both the bar and reception staff to the point they give you looks. Overall a nice and well located hotel but with below acceptable service. Oh also didn't get my room cleaned the first day so the second day I ended up running out of toilet paper and needed to ask someone for more. An embarrassing performance for sure considering the fabulous quality of room and bar/restaurant attached.