Bowsers Grooming

Review of Galgorm Resort and Spa

Hi all when I booked for one night stay for an 18 ...

Hi all when I booked for one night stay for an 18 anniversary at the galgorm spa I received a email to confirm booking this was all ok until I got a call to say i need to book my breakfast and dinner so we booked or breakfast but couldn't decide on dinner the reception said it was ok to wait until we got there and could let them know when we got there two days later I got a call to say i need to book my dinner time I told this girl I was told it was ok to wait this girl was adamant and made me feel pressured into booking now I told I need to get back to you with a time on getting back with in 10min I was talking to a different girl and this girl told me it's ok to wait so we did until we got there on arrival there was a big concrete lorry onsite and builers working at the side of the hotel and along the river and builers walking through the spa none of this was on website or told to us at time of booking dont get me wrong first time going to the galgorm last year was blissful after a stressful year this year going I feel it was not as good as the first time with the phone calls on times for dinner and builders onsite these where the only things that upset us apart from all that bar staff , food waiters, and spa staff , and the door men at the main door to the hotel couldn't of been nicer all staff are a cridet to the galgorm spa