Terrible! They put 11 windows in for the previous ...

Terrible! They put 11 windows in for the previous homeowner. During the warranty period 6 of the 11 windows failed. When I bought the house I called Jacks to have them warranty service the windows. They said the window company went out of business and they didn't have a contract with me so they could not warranty service the windows. I still needed the windows fixed so I paid $70 to have someone from their company come out and measure the failed windows for replacement. They ordered the windows which I paid $1,000 for and then waited 2 months for them to arrive. When the installer came to change the pains (for which I was charged another $70 for) we noticed that the windows that they ordered were double paned and the windows we have are triple paned. I had the installer call the office and he was told I would have to pay the difference for the triple pane and wait another 6-8 weeks. She said they might be able to get them faster but I would have to pay. I had requested that the installer change the windows to the double pane now since the others were so bad you can't even see through them so we can at least see through the windows while we wait 2 months. Sadie said no they would not do that. So I paid for them to do a job, they messed up (which happens to everyone) but then they won't even help to make that mistake right. They could have easily had their installer spend 1 hour at my house making the change and I would have been ok waiting and even paid the difference (though not happily). So I agreed to keep it as is with the double paned windows. I can't believe the "customer service" of this company! Do yourself a favor and find literally anyone else. These are not ethical people that run the company and will not support you if something goes wrong. Oh, also the guy who measured the window measured one of them wrong and now I have one pane that is the wrong size in a window sash.