Center to avoid. We are facing a difficult situati...

Center to avoid. We are facing a difficult situation, and patients do not know how we should act. They do not pick up the phone calls and in the external queue they do not have anyone giving information. You can wait 1 hour on the street without knowing if they can assist you. This company profile at this time has not had a decrease in its business, therefore it is not appropriate not to have personnel to deliver information correctly.