This is more for their website and contact system ...

This is more for their website and contact system more for the facility itself. First off, the website. Like most educational sites, the homepage predominantly displays promotions, press releases and alumni in the news rather then a program and staff directory. (A program list is shoved off to the left and is categorized by discipline). The site is difficult to navigate, and if you want to find a program you want to register for, you're better off typing "banff arts centre [program name]" in Google to find the program you want to register for.

If you want to contact some one, there is only one place you can contact- The Office of the Registrar. The lady or man who answers will politely state his or her occupation, and will regularly not know the answers to your questions since it will be mostly about their programs (stuff reserved for the program heads). They will try to direct your calls to the office of the program head, but they will never be there. Personally, I have no care for their state of business or influence, this is unprofessional and more secretaries and fill-ins are needed.

About the arts center in question, I visited it and it's not so bad. There are lovely views of the mountains and the place seems well-maintained (Keyword "seems"). A disadvantage would be that it is completely accessible only by car, unless you want to walk, bike or skateboard along side cars on roads that have little clearance. It is also farther from the main centre of town then it looks. I also noticed lots of First Nations people around. I'll let you be the judge on if that is a bad thing or not (some Natives can be a troubled bunch).