The management at Sky Zone is heartless.

The management at Sky Zone is heartless.
We scheduled a birthday party for my daughter at Sky Zone. Six days before the party, my daughter had a medical emergency requiring us to cancel her party. We called Sky Zone immediately on our way home from the hospital. The manager refused to refund our deposit because we had to cancel less than the mandated 7 days. So, be aware. If you have a medical emergency and have to cancel a party 6 days before your scheduled event, Sky Zone does not care and will keep your deposit. I understand that cancellation policies are necessary to protect businesses, but refusing to acknowledge an unexpected medical emergency is heartless. We will not give Sky Zone any more of our business.