Customer Service seems helpful but back office is ...

Customer Service seems helpful but back office is terrible. There is a 30 business day hold periods to take out funds even when the funds were wired-in for new accounts. Extra identification documents not specified originally are asked for every request.They will also ask you to explain if you wired-in funds from bank account A and get it transferred to bank account B (in your ACH profile).If that was the case, you shouldn't accept transfers in from bank accounts not in in ACH profile.Why take the money gleefully and then ask for explanation when customer wants to withdraw? Almost seems that they think every customer is a criminal or money launderer.
I don't want to entrust them with my money as I am sure they will create even more "rules and regulations" to prevent me from withdrawing my own funds.
UPDATE 2/11/2019
They quietly charged me 5.00 as paper statement fee for an account which they confirmed they had closed. I had to call to get it refunded.I honestly don't even know in which part of the application i was given a choice of paper vs electronic statement. I just want to close all my accounts with them but I am not even sure whether they closed my account even though their customer service says account has been closed.