New return policy is bad. Tried to return a broken...

New return policy is bad. Tried to return a broken fly rod that I purchased before 2014 for its life time warranty and was denied. I didn't save my receipt from 2014 cause you didn't need a receipt for a return then and how the hell was I to know that I would need it in 2018. I have been a customer for 30 years. I will never shop at LLBean again.