Booked afternoon tea (finally...after 4 phone call...

Booked afternoon tea (finally...after 4 phone calls over 2 weeks and all details given each time,the manager laughed at this when we told him...not a good start!) arrived at the stated time...no booking! Finally got seated, waited ages for tea to arrive and the sandwiches were stale and some curled at the edges,the scones were more like rock cakes. Included were a glass of presecco each..we had to ask after 40 mins for it. The staff couldn't be bothered (it wasn't busy) and sighed a lot if you asked for anything...tea was served outside in the garden...dissapointed no table cloth,just an old wooden table.our son joined us at the end for a cup of tea, he asked for the bar menu,again we waited 15 mins or more. The tea arrived but no bar menu. We gave up. The manager was spoken to about our experience by our son,he didnt seem bothered. Would not recommend this place at all...shame, as its a beautiful setting in a beautiful town.upon leaving I thought I had been bitten but it turned out to be a splinter in my leg from the wooden chair! Very upset as this was a present from one of our children.