Jessica Kim

Review of La Jolla Kayak

First of all, the tour never happened. I made an o...

First of all, the tour never happened. I made an online reservation and paid but they canceled it because a big group was coming in and they couldn't accommodate us. Thats fine but they never told us. They claimed that they called and emailed me. I checked both in front of them and showed them there was nothing. She didn't seem apologetic at all. She was like "we called and sent an email, we can move you to a different time or give you a refund." Where was the "sorry"?