Leslee T Alexander Review of Lexus of Nashvillle
I don t trust this dealer as far as I could throw ...
I don t trust this dealer as far as I could throw them. Not only were they under staffed, after hours of my time o was delivered my car for its 60K $650 tune up with a trashed tire (see pics). Be sure to have time set aside. I brought my car in at the scheduled time and waited more than 15 min the garage before anyone spoke to me. And then waited inside for over 30min before I had to insist on being assisted. Then, the next day, a Saturday morning, I called in advance to ask if it was ready and it was confirmed. We drove over to the dealership and again I waited 20 minutes (watching two other people who came in after me be assisted). I then see the vehicle pulled around and the front left tire was FLAT. Well - they are buying a new tire. And paying for the service. But the fact is this was totally in acceptable. And dare I say more than patronizing.
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