Stay away. At least until the buyout from Hilton t...

Stay away. At least until the buyout from Hilton takes place.

After finding out from maintenance that the AC units weren t working in our building and would not be working during our stay, the front desk offered up a $25 refund on a $600 stay.

Add the ant infestation in the bathroom and in our beds, $25 seemed a tab bit unfair.

When I spoke to the general manager, who initially chose not to speak to me, his excuse for a non-functioning AC system was that it was a hot weekend in SoCal. I m from Phoenix and it was 116 at home. And my AC is working.

After calling the GM on his bogus excuses, he agreed to reduce our rate by nearly $80 a night. And I was fine with this. It was certainly better than $25 total. However, after several families, some with young children, complained about the AC not working and being bit by ants, the general manager refused to give others the same refund we supposedly will receive.

The grounds are beautiful and perhaps new ownership can turn this dump around. However, I will never visit Pala Mesa again, not will I recommend it to others.