Kelly Docherty

Review of The Onich Hotel & Lochside Gar...

Hotel could do with an upgrade aswell as overall c...

Hotel could do with an upgrade aswell as overall customer service. Paint was peeling off walls and wasn't too impressed with the bathroom, could do with an updated shower and better lighting.
We made a booking at this hotel when they had a wedding on. They closed the restaurant for all other paying guests without even informing us when we made the booking. They didn't even tell us when we checked in. Came back from a full day out to find we couldn't even eat in the hotel and had to try find somewhere nearby which was limited given the location. Thought this was really bad customer service and slightly disrespectful of all other paying guests.
They didn't have all tables set up at breakfast. The girl came to take our order for cooked breakfast, told us to help ourselves to the continental yet we had to ask several times for cutlery to be brought over. Then when breakfast came our table was full of plates/bowls from the continental and the staff just squished the cooked breakfast on the table and didn't even clear away the stuff we were finished with. Small things like that just add up to create a disappointing overall customer service.
Glad we were only staying for 2 nights as I would not have liked to have stayed there for any longer. We were lucky enough to have a slight view of the Loch which was lovely but we weren't really in the room long enough to enjoy it.