Cody Usher

Review of Broadlawns Medical Center

I became a patient at Broadlawns on Hickman RD on ...

I became a patient at Broadlawns on Hickman RD on Jan of this year. In that time I have received subpar and unacceptable treatment from my therapist, psychiatrist, and even the women at the front check-in area. I will not be including doctors names in this post.

During my sessions with my therapist, I have had him nod off and fall asleep only to snap back awake and start chewing gum, I assume so that he could continue to stay awake.

This morning I had an appointment to see my Psychiatrist. After arriving before the doors opened and being the first/only person in line I was still made to wait to check-in, while the women at the front desk discussed the plans they had for the week. This is a common occurrence no matter what time of day. I have been standing waiting in line for a good 10 minutes just waiting to be called to the desk to check-in while they ignore the line and talk. They also have no welcoming tone or personality to them at all. I feel as though I am burdening them just by needing to check-in. This is unacceptable behavior and makes it very hard with someone dealing with mental illness to feel safe and want to come for help when treated this way.

After this dreadful but familiar check-in process, I was asked to take a seat and the nurse would be with me shortly. I was the only patient in the waiting room at the time because they had just opened. I waited for 15 min before the nurse came to get me and take my normal measurements and asked the standard mental health questions. The interaction with the nurse went fine and I was sent back out to have a seat in the waiting room. Once again I was the only patient in the waiting room. 20 more minutes go by and still no psychiatrist. My appointment was at 7 AM they ask us to be there 15 min early to check-in and make sure you're on time. I did my part I was there at 6:45am waited for the doors to open and checked in. 7:30am hit I had been checked in and did my part with the nurse and still no psychiatrist. I have had this exact experience every time I have gone in for an appointment whether it be for therapy or psych. The other times it was busy and I was more understanding but with me being the only person in the waiting room and having been there for 45 min I had enough. I walked out for the second time on Broadlawns due to the treatment and being forgotten in the waiting room.

This is unacceptable behavior for a mental health facility or any facility. I am concerned for the other patients that come in that has far worse mental health conditions then I do that can't help themselves or stand up for themselves. What kind of treatment are they receiving? Walking into your place of therapy should not cause this kind of distress. I walk out feeling worse than when I went in.