Direct Yo Feetza

Review of Lewisville Volkswagen

I refuse to buy anything from this dealership afte...

I refuse to buy anything from this dealership after my terrible experience. I contacted Lewisville VW over the phone in an attempt to buy a VW Atlas. At first, the experience was pretty typical: the dealer tried to add on "dealer fees" to the internet price, and "protection package fees". I asked about the condition of the vehicle and they said that the mileage listed on their website was wrong and that there were a few more thousand miles. On top of that, I asked about the location of the vehicle and I couldn't get a straight answer. At first, the salesman said it was out on a test drive and then he said that the vehicle was being loaned to a customer as a loaner and that he was out test driving it? Why they lied about this I never knew. I really didn't care because the price of the vehicle and the presumed condition of the vehicle was still fair. I said that I wasn't going to pay anything more than what was listed on the internet and we agreed to the price on their website. So we went on to the next step of the purchase...
The salesman who I was working with told me that he would send me the credit application via email and the other docs needed for my trade-in. Before I had the chance to check my email for the docs, the salesman contacted me by phone to verify that I received the information that was needed. The voicemail began with him telling me that he sent the information and so on... then I think he thought he hung up the phone, because then I overheard a conversation between him and another sales associate where he called me "a pain in the a**" for not completely trusting him in our previous conversation. The other salesman decided to go along with his rant and purposely butchered my name by adding a whoever the f**k on the end of it.
I saved the voicemail and I emailed a manager of the dealership and I let them know what happened. I also attached the voicemail to the email so that he could hear it for himself. I received a call back the next day from said manager and he told me that there wasn t anything that they could do because the comments weren t directed towards me directly and they he was talking with another sales associate. The only way they offered to rectify the situation was for me to talk to the salesman who I was dealing with so that he could apologize. I declined and just let the manager know how disappointed my wife and I were.