I will NEVER go to this hospital's ER again by my ...

I will NEVER go to this hospital's ER again by my own choice. Tonight I took my almost 2 year old toddler in with an injury to her arm and 7 hours later, I left. If you are in an emergency or semi-emergency situation, you should definitely drive to GBMC or Johns Hopkins...DO NOT GO TO THIS HOSPITAL. Here's the deal:

1. there's no order to what they are doing and they actively lie about when you are going to see a doctor. A few minutes in their terms is over an hour.

2. the staff is clueless: In the pediatrics waiting room, there was a cartoon-like thing playing (think Beavis and Butthead) - NOT FOR KIDS. The TV show was making fun of what they called "retarded kids", a mans genitals were on fire at one point, and they said the word dick several times. I asked the girl at the front to change it and she said - it's just a cartoon - and it wasn't..not at all. Finally they changed it...but the sound was so loud it was nearly impossible to concentrate or calm a baby up way past her bedtime.

3. What hospital doesn't have a changing table - anywhere? Not in the bathrooms even. SO my daughter had peed through her pants, so finally I began undressing her in the lobby to change her diaper because there was no where to change her. I had 2 people looking for options and finally they allowed me in the grieving room on a chair. WHAT HOSPITAL DOESN'T HAVE CHANGING TABLES IN A PEDIATRICS AREA?

4. We did xrays BEFORE ever seeing a doctor. For them not knowing if it was her shoulder or her elbow, they refused to take images of her shoulder which makes NO sense.

5. My daughter left 7 - yes 7 hours later (after midnight) in the SAME condition as she arrived in. There were only 2 helpful people in the entire place - Dr. Ngigi and someone named Missy.

In an emergency, I would have been better off flying to Cleveland Clinic in Ohio. Yes it would've cost more, but I guarantee I would've been in and out with a better outcome WAY before Franklin Square.

This is by far the WORST experience I've received....ever.