Andrew Ainscough

Review of Universal Studios Orlando

Your virtual pass system really need an overhaul. ...

Your virtual pass system really need an overhaul. I literally could not ride these rides because even when I could select the rides it wouldn t work.

Update: Their customer service team did a really good job of remedying the problem. They gave us several passes to make up for it. We went back and the park was just as packed as before, there system still did not work, but the passes allowed us to have a better day.