I have unfortunately had to deal with this dealers...

I have unfortunately had to deal with this dealership and do not have anything good to say about them. In December of 2013 I purchased a 2007 Jeep Grand Cherokee 4x4 from a private seller. The seller had kept great records for the vehicle and had it serviced often with another Jeep dealership further from where I lived. I wanted to maintain the service record and take care of my Jeep so I went to Supestition Jeep to have the oil changed and an overall check up on the vehicle, $500.00 plus later because they ran a diagnostic without telling what the cost would be prior and an oil change that is ridiculously expensive. I later received a recall notice with regards to the 4 wheel drive system which was working just fine prior to taking it in for the recall service. Once I took it in for the recall the broke another part causing my 4 wheel low not to work at all. It took five months for the part to come in and after having it fixed for just over a month, it is no longer working. I have spoke with the Service Manager and the Service Advisor both of whom are utterly condescending and treat me as if I have not clue when it comes to mechanics because I am female. I had to call every week for four months straight to find out the status of the part that they broke. I had to rent a vehicle while the repair was being done because they would not cover the cost and I have had to call Jeep corporate for their involvement in order to get things done. Unfortunately I will once again have to deal with them because the 4 low is not working AGAIN and I dread it. I am not sure how they continue to operate with such incompetent employees. It is quite baffling.