jacob mammen

Review of Maita Chevrolet

I came in after viewing a van online Hedie was a p...

I came in after viewing a van online Hedie was a pleasent woman with great customer service. We decided to head down to the dealership to view the van in person. We noticed a few items that were damaged. The van door handle was very lose and appeared to almost look like it was broken the middle passenger seat had a hugh hole were the fabric was badly torn the seats were very dirty(all) and the dash cover were the gages are had a big crack that appears to allow you to almost put your fingers through it. I mentioned thess damages to Hedie who immediatly got her supervisor. WHen he arrived he walked the van and than made his decisions. I will repair the handle and fix the hole in seat I will not repair the crack in the dash plastic by the gages. As we talked more it appeared that the repair may be costly to the dealership and with no concern that he was acknowledging that to the customer potentially buying the car he than states he will have his guys take a look at it and see if they can seal the crack. At the time of signing the words on the repair bill were not at all what was discussed prior to agreement to purchase. To make this story short as a manager of this dealership this gentlemens arrogant deemenor was completly out of line the repair bill had if possible in more than one place as if the dealership would not be responsible if they tried to reapir and the repair failed on more than one occassion this manager said he will just throw this contract out and we can walk away what right does this gentlemen have to threaten a fully approved customer on a 17000 van? Not only was that an argument but the fact that this gentlemen made my buying experience sucha negative one I will never be back I will never refer anyone and I will post my experience in the local paper just so others can know what a rude person you have working for you. Not only did we barely get the repairs listed on the repair bill the dealership left us on empty as we drove out of the lot they couldnt even put gas in the van!!!! oh and one last thing this gentlemen decided to inform me his dealership is not making any money on the car..... gee like I should feel guilty that Im not paying more for the van and he also liked to point out the van is used so I should be happy with what Im getting! if I didnt have grand kids and in need of this van I would have walked away I would love to speak not with the GM of this dealership but the corporation to Miata they should know what arrogant assholes they are hiring!