I have had the phone go dead on me after trying to...

I have had the phone go dead on me after trying to talk to mweb on 3 occasions. I have had nobody phone back or apologize. I have waited online for up to 20 minutes for service before this happens. Since I have been with mweb for over 30 years I am very annoyed and sad to feel like I have to leave and look for a better service provider. Very very disappointing.