Absolutely awful service. Was on hold for half an ...

Absolutely awful service. Was on hold for half an hour, which is a common occurance. Needed help getting temporary permit cover for my courtesy car as I was involved in an accident and the insurance company couldn t collect car straight away as bodywork place was closed over the weekend. Was told they wouldn t give it as my car wasn t being collected on the same day so I was expected to pay daily parking rates to cover the courtesy car until my car was picked up. I already pay a hefty amount for two permits to allow me to park my own vehicles outside my own home which is outrageous anyway. I was told they cannot give temporary cover as they can t hand out free bays as I am only paying for the vehicles I have and so as the courtesy car would be parked for 2 and a half days in adition to the two permits they can t give me cover until my car is collected so that they may swap permits. I was involved in an accident I wasn t trying to get a jolly off of an extra permit. I ve already been through so much inconvenience trying to sort out the damage to my car which was at no fault of my own and in addition deal with the stress of transferring parking permits to try and minimise further loss of my own. It s a complete money making scheme. What exactly would the council be losing by providing cover for the courtesy car? Principal is the key issue here we pay council tax to a council that doesn t take care of their residents. We made a complaint over 6 months ago in regards to a bay that cannot be used due to over grown tree roots damaging the curb and so the curbs damages the cars parked there. The council has done nothing to rectify it but yet they are so quick to call in the pennies with its residents.