I gave you two stars because of the experience I h...

I gave you two stars because of the experience I had with your service department. My husband and I are your customers. You could ask before telling "Berfin Paker since you are not a customer". We bought our Magnum electric bike from your store in 2018. In 2020 we bought a new e-bike from another store (online). A while later, our new bike's rear tire got flat, and we called ELV Motors. Nate told us that appointment is not required. Just drop off your bike on Mon/Tues/Thurs/Sat 12:30-6. We dropped our bike. For a while later, it got flat again because the patch didn't hold. We bought a new inner tube and brought it to you for replacement. The bike mechanic told us that we can't drop off our bike without even listening to us, and he was rude. The service was good a few years ago. But it was not the same for the last six months.