Their customer service is a joke! I've heard such...

Their customer service is a joke! I've heard such good things about this company and am so disappointed. They needed to reschedule my 12-5 appointment window but called the incorrect phone number. I called at 5:30 to see where the tech was and they pulled my account right up based on my phone number but couldn't provide me a reason why or even how they got the incorrect number. I had missed 5 hours of work waiting for this tech and all they could offer me for an excuse was they called the wrong number to reschedule the appointment. When I asked to speak with a manager I was told that one was not available and they would call me next business day. I received no phone call and 2 business days later I called back and got the excuse "the manager is in a meeting and we're not sure when they will be available". I am still waiting to hear back. :(